Return and Exchange Policy

21 DAYS RETURN & EXCHANGE.

21°C. 21 days.

That’s all it takes to know.

Sleep with it, live with it, get used to it.
If it’s not for you, return or exchange within 21 days.

Reverse pickup is available at ₹299.

Eligibility

• Items must be unwashed, and in original condition.

• All original packaging and inclusions (duffle, merch box, cards, keychain, etc.) must be intact

• Request must be raised within 21 days of delivery

 

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Reverse Pickup Fee

• A ₹299 fee will be charged for reverse pickup

• This applies to both returns and exchanges

 

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Refunds

• Refunds are processed after the product passes a quality check

• Amount will be refunded to the original payment method within 5–7 working days

 

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Exchanges

• Exchanges are subject to product availability

• If the requested product is unavailable, a refund will be issued

 

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Non-Returnable Cases

• Washed, or damaged products

• Missing packaging or any included items

• Requests raised after 21 days

 

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How to Request

To initiate a return or exchange, contact:
📧 support@shopbrownboys.com

 

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Note

We recommend trying the product in a clean environment before use.
Items showing signs of wear may not be eligible for return.